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Countermatic offers a "1 week satisfaction guarantee" on all Countermatic products. If you are not completely satisfied with the device you bought you can return it to us in the original undamaged packaging within 1 week after receipt and we will refund the purchase amount. Before you return the device, please contact us at sat@countermatic.co.uk for an RMA number and stating why you are returning our product.
The customer is responsible for the transport costs.
You will be refunded for the total amount once the product and packaging has been verified
After the 2 guarantee period has expired you can contact us at sat@countermatic.co.uk providing us with:
Model and serial number
A brief explanation of the problem |
